Pearl South Padre
    Job Description
    As a Reservation Agent, you will fill a pivotal role in ensuring guest satisfaction through booking guest requests to secure rooms with the property management system in a prompt, courteous and accurate manner to maximize hotel revenues.  You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.
    The ideal candidate will: 
    • Have 1 year of hotel reservations, hotel customer service and/or hotel sales experience.  Brand experience preferred.
    • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
    • Have good computer skills and brand Property Operating Systems experience.
    • Books guest reservations for individuals and/or groups that are requested either by phone or from within the hotel.  Using the reservations system; processes reservations from the Sales Department, Home Office Sales Department, or Reservations Centers.
    • Communicates with Travel Agencies/ Wholesalers to coordinate guest and group bookings, hotel occupancy status, and special rates.
    • Up sells rooms where possible according to established procedures to maximize hotel average room rate; utilizes yield management strategies to ensure a full house whenever possible.
    • Processes cancellations, revisions and information updates on changes; processes guest reservation requests for other hotels within the hotel system.
    • Ensures proper verbiage is used when answering the phones and selling hotel rooms.
    • Provides accurate information about the city and the surrounding attractions when asked by guests; mails hotel-specific information sheets and brochures to guests as requested.
    • Stays informed of current rates, rate changes and all promotions: assists Revenue Manager in rooms forecasting. Completes daily logs to record the number of calls, bookings and cancellations.
    • Assists with group blocks and rooming lists as needed. Pre-blocks some groups and VIP guests as needed.
    • Runs daily reports such as Yield Management Report, Arrivals Report, Cancellation Report, etc.
    • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken.  Follows up to ensure guest satisfaction.  Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
    • Communicates special guest or group needs to the Front Desk.
    • Participates as part of Revenue meetings in place of Revenue Management.
    • Assists with sales and marketing efforts as directed by the Director of Sales and General Manager.
    • Provides a professional image at all times through appearance and dress.
    Note: Other duties as assigned by supervisor or management
    Contact Information
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